We make the call so you don't have to. Tell us what went wrong in five minutes. A real person handles the company until it's fixed.
Brightwall Home (example company)
We collect your decisions up front, so your Handler never has to come back with questions.
Pick the issue type, name the company, add the order number and what went wrong. The form only asks what that issue needs.
Photos, receipts, order confirmations and past emails. Whatever you already have.
Say what you want and the least you'd accept, and whether store credit or a partial refund is okay. Then sign a one-page authorization.
Email and chat first, then the phone, then up the escalation ladder until the company makes it right.
A written report with what we recovered, reference numbers, deadlines and anything you need to do. We also check that the refund actually posts.
Most cases are won on the first or second step. When a company digs in, your Handler keeps climbing, politely and on the record.
Broken on arrival, missing parts, the box that clearly took a fall.
Double billing, surprise fees, prices that didn't match the checkout page.
"Outside the window," "final sale," or a return that was never credited.
Gyms, subscriptions and memberships that make leaving hard on purpose.
Repairs that never happen and claims bounced between the store and the maker.
Cancelled flights, lost bags, hotel rooms that weren't what you paid for.
We'll point you to the right kind of help for these:
Phone anxiety, ADHD, or you just hate confrontation.
Busy parents and pros who'd rather not sit on hold.
Older parents stuck in phone trees and confusing portals.
USD. Early-access pricing may change before full launch.
Flat fee. Best for claims under about $300.
For bigger refunds. Pay more only when we win.
$30 per case, good for 12 months.
$26.50 per case, good for 12 months.
Membership cases don't roll over. Premier excludes the categories under "What we don't take on."
"I'm calling on behalf of my client." Handlers never pretend to be you.
We don't log into your accounts. Your signed authorization and the details companies use to verify you are enough.
Calls are recorded for quality, and the company always hears that up front.
Only your Handler and a supervisor can see them, and they're deleted after your case closes.
It started with a damaged picture frame. The refund was there the whole time, but only for whoever was willing to call and ask. Handled is for everyone who'd rather not.
Handled is a small company based in Philadelphia, a city that has never been shy about speaking its mind. We built it for the people who are: anyone who dreads the phone, can't spare an hour on hold, or is looking out for a parent stuck in a phone tree.
Every case is worked by a real person. Each one we close teaches us which policies to cite and who to ask for, so the next case goes faster.
Almost never. You fill out the form once and we take it from there. A few companies, usually banks, phone carriers and utilities, insist on hearing from the account holder. If that happens, we send you one quick step: a short three-way call or a one-tap approval. Never a questionnaire.
The company's name, an order or account number if you have one, what went wrong and when, and any proof you have, like photos, receipts or emails. You'll also tell us what outcome you want and sign a one-page authorization.
Most stores and brands will discuss an order with anyone who has the order number and proof. For stricter companies, we use written channels where we can attach your signed authorization.
You decide that before we start. The form asks the least you'd accept and whether credit or a partial refund is okay, so your Handler can say yes on the spot.
No. Handlers are customer service experts, not lawyers, and we don't guarantee outcomes. If your case needs a lawyer, adjuster or tax professional, we'll tell you.
Your Handler checks that it actually posted. If it didn't, we reopen the case at no charge.
Hand it over. Five minutes now, and the next thing you hear from us is the outcome.
Start a case